Business Context
Business Context Diagram
The business context shows BookWorm's interactions with its business environment, focusing on the domain-specific inputs and outputs exchanged with external entities.
External Domain Interfaces
Customer Interactions
| Interface Type | Purpose | Data Exchanged | Business Rules |
|---|---|---|---|
| Book Discovery | Product browsing and search | Search queries, book metadata, user preferences | Books must be available and properly categorized |
| Order Management | Purchase process | Order details, delivery preferences | Orders require valid delivery information |
| Customer Support | Issue resolution and assistance | Support requests, chat conversations, feedback | Support must be available during business hours |
| User Profile | Account management | Personal information, reading preferences, order history | User data must be protected and GDPR compliant |
Business Partner Interfaces
| Partner | Business Function | Data Exchange | Business Value |
|---|---|---|---|
| Book Data Providers | Content sourcing | ISBN, metadata, pricing, availability | Comprehensive catalog with up-to-date information |
| Email Service Providers | Customer communication | Order confirmations, newsletters, support updates | Timely and reliable customer notifications |
| AI/LLM Providers | Enhanced customer experience | Chat queries, product recommendations, search enhancement | Improved customer support and personalization |
| Identity Providers | User authentication | User credentials, profile data, access tokens | Secure and seamless user experience |
Regulatory and Compliance Interfaces
| Requirement | Domain Impact | Data Protection | Implementation |
|---|---|---|---|
| GDPR Compliance | Customer data handling | Personal data encryption, consent management | Right to be forgotten, data portability |
| Accessibility (WCAG) | User interface | Screen reader compatibility, keyboard navigation | Inclusive design principles |
| Consumer Protection | Order fulfillment | Return policies, dispute resolution | Clear terms of service, refund processes |
Business Data Flows
Core Customer Journey
-
Discovery Phase
- Customer searches for books using keywords, filters, or AI recommendations
- System retrieves book metadata from external providers
- Personalized recommendations based on browsing history and preferences
-
Evaluation Phase
- Customer views detailed book information, reviews, and ratings
- AI chat support assists with questions and recommendations
- Social proof through community reviews and ratings
-
Purchase Phase
- Customer adds items to cart and proceeds to checkout
- System validates inventory and pricing with external providers
- Order confirmation sent via email service
-
Fulfillment Phase
- Order details transmitted to fulfillment systems
- Customer receives shipment tracking information
- Post-purchase follow-up for reviews and satisfaction
Business Intelligence and Analytics
- Sales Performance: Revenue tracking, bestseller analysis, seasonal trends
- Customer Behavior: Page views, search patterns, conversion funnels
- Inventory Optimization: Stock levels, demand forecasting, supplier performance
- Support Effectiveness: Chat resolution times, customer satisfaction scores
Business Constraints and Rules
Commercial Constraints
- Pricing Models: Dynamic pricing based on supplier agreements and market conditions
- Inventory Management: Real-time stock validation to prevent overselling
- Geographic Restrictions: Content licensing limitations by region
Operational Constraints
- Business Hours: Customer support availability windows
- Service Levels: Response time commitments for different service tiers
- Capacity Planning: Peak period handling (holidays, promotional events)
- Data Retention: Legal requirements for transaction and customer data storage
Quality Requirements
- Customer Experience: Sub-2-second page load times, 99.9% uptime
- Data Accuracy: Real-time inventory synchronization, accurate pricing
- Security: End-to-end encryption, fraud detection, secure authentication
- Compliance: Automated compliance checking, audit trail maintenance